A network technician is an IT professional employed by a business entity to help with the creation, maintenance, and troubleshooting of present and future computer network hardware and software products to support business operations. Network technicians are responsible for the setup, maintenance, and upgrading of networks and resources, and prepare presentations for informing the management about the need for upgrading network resources. A network support technician should have knowledge about popular networking software, such as Novell Netware and the UNIX operating system.
People involved in network support should also be familiar with standard network configurations like peer-to-peer and client-server hookups. Their job involves assessing all of the components of a network to provide effective assistance if a connectivity problem or other issues arise.