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Transport for London consults on ending cash payment for bus fares, to save cash

Claiming that less than one per cent of bus fares are now paid in cash, Transport for London (TfL) has today launched a public consultation seeking customers' views on proposals to withdraw cash fare payments on London buses.

Since the introduction of the Oyster card in 2003, and the launch of contactless payment cards on London's buses last year, passengers have been induced, by cheaper fares and speedier boarding to used pre-payment cards. According to TfL, his year cash fares will make up less than one per cent of bus journeys - down from 25% in 2000 - and TfL is now putting proposals to passengers that would see cash fare payments on London buses ending next year.  

Speeding up boarding

TfL said that removing the acceptance of cash would benefit all customers by speeding up boarding times at bus stops and reducing delays.

It would also help TfL deliver up to £24m per annum of savings, which would then be reinvested in improving the transport network.

Its research finds that the majority of cash paying passengers tend to be aged between 16 and 34, with 80% of all passengers using cash doing so because they have insufficient funds on their Oyster card - using a contactless payment card would be a convenient option when this happens.

TfL is also looking at measures to introduce a new Oyster feature that will allow passengers to make one more bus journey if there are insufficient funds on their Oyster card - helping them to get home or to the nearest station or Oyster Ticket Stop. 

Any negative balance on the Oyster card would be corrected upon the next successful pay as you go top up.

The proposed changes would not affect bus passengers who travel on concessionary tickets, including children and young people, older people, the disabled or unemployed.

Leon Daniels, Managing Director for TfL Surface Transport, said: "The proposals we are consulting on reflect the changing way that our customers pay for their journeys - with the vast majority now benefiting from the best possible fares and the convenience that Oyster and contactless payment cards deliver."

"It costs £24m a year to accept cash on buses and with so few customers paying cash it makes sense for us to consider removing it."

Contactless payment cards have now paid for three million journeys

Contactless payment cards were launched on London's 8,500 buses in December 2012 and have now counted for more than three million journeys.

Consultation currently open

A public consultation opens today, 19 August 2013, and will be available on the TfL website ( 

This consultation closes on 11 October 2013.

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