Transport for London (TfL) yesterday announced more online options for managing travel costs via its Oyster online accounts service at tfl.gov.uk/oyster
Oyster customers can now receive weekly or monthly journey statements by email and request refunds online. Oyster online accounts were launched in 2012 to enable Oyster users to more manage their account, check their journey history and the fares paid, monitor their pay as you go balance and see when their season ticket expires.
Over 600,000 customers now use the online accounts. Since the end of 2012, customers have been able to automatically receive their journey history by email weekly or monthly, taking the time and effort out of keeping track. Previously, statements were only available by contacting the Oyster help desk and requesting a printed journey history to be posted.
Three new online videos have been produced by TfL setting out the improvements that are helping Londoners to become more 'Oyster Smart'.
New TfL website to launch later this year
Work is underway on a new TfL website that will launch later in the year, providing a more personalised experience for customers looking to plan their journeys or calculate their fares.