Sky agreed to scrap termination fees until January 1, amid an ongoing investigation into how broadband companies treat customers who want to exit contracts early.
Sky broadband and landline customers whose line rental costs increased last month have been given an extra 30-day amnesty to exit their contracts penalty-free.
All "Sky Talk" customers were informed of the change in October and given one month to either switch to another package or cancel their service.
But after 30 complaints to Ofcom, Sky, which has around 12m customers, was ordered to extend this deadline.
As part of changes announced in October, Sky axed free weekend calls for broadband customers and increased some prices, including standard line rental to £17.40 per month from £16.40, a 6pc increase, taking effect on December 1.Companies including BT, EE, Sky and TalkTalk will be told they have to let customers walk away from their contracts without paying onerous penalties if they don't deliver what they promised.
Sky customers now have until January 31 to cancel their package.
A Sky spokesman said: "These changes mean we can offer our broadband and Talk customers even more value for money at the same time as investing in market-leading innovation and even better customer service for them."
As one of the largest organizations in the UK, Sky has confirmed that its customers do not face any kind of services related issues. However, to make sure that customers can contact them easily and get their problems solved, it has dedicated Sky Help team on hand which can b easily reached here.
Fixithere provides a number that connects directly to the sky customer care department! The customer care department has a team of expert customer care executives who are well-trained and made familiar with the company’s policies as well as latest special offers and deals. So, if you are an exiting sky customer and want to cancel your sky subscription, please use this sky customer services number today!
source - http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/12093716/Sky-told-to-ban-exit-penalties-in-January-for-customers-affected-by-price-increases.html