learn more about consumers' current views and expectations around customer service including:
  • The most frequently used customer service channels
  • Assisted service channel preferences
  • Contact Information for uk's top brands like Sky, Vodafone and more.
  • The most important aspects of a satisfying customer experience
  • The growing expectations for customer service in 2016
  • and more!

With more than half of the U.K. consumers surveyed saying that they have higher expectations for service now than they did a year ago, U.K. brands are losing approximately £7.7 billion annually due to poor customer service, consistent delivery of satisfying service across channels has never been more important.

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Nearly One In Three Uk Broadband Connections Are Now Superfast

Nearly One In Three Uk Broadband Connections Are Now Superfast

The growing take-up of superfast cable or fibre services - connections delivering 30Mbit/s and above - has resulted in average UK broadband speeds increasing by a fifth in the six months to November 2014. The average UK broadband speed is now 22.8Mbit/s, up from 18.7Mbit/s in May 2014, marking the largest absolute rise (4.1Mbit/s) in broadband speeds Ofcom has recorded

The growing take-up of superfast cable or fibre services - connections delivering 30Mbit/s and above - has resulted in average UK broadband speeds increasing by a fifth in the six months to November 2014.

http://www.fbioyf.unr.edu.ar/evirtual/blog/index.php?entryid=46945

The average UK broadband speed is now 22.8Mbit/s, up from 18.7Mbit/s in May 2014, marking the largest absolute rise (4.1Mbit/s) in broadband speeds Ofcom has recorded

Faster cable and fibre services have lower availability in rural areas, and rural broadband speeds are typically slower, delivering around one third of urban speeds on average.

Sources: Ofcom & innovateuk.gov, based on data provided by the UK's largest ISPs (representing over 90% of the total market)


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