learn more about consumers' current views and expectations around customer service including:
- The most frequently used customer service channels
- Assisted service channel preferences
- Contact Information for uk's top brands like Sky, Vodafone and more.
- The most important aspects of a satisfying customer experience
- The growing expectations for customer service in 2016
- and more!
With more than half of the U.K. consumers surveyed saying that they have higher expectations for service now than they did a year ago, U.K. brands are losing approximately £7.7 billion annually due to poor customer service, consistent delivery of satisfying service across channels has never been more important.
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Customer Services Landscape UK
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