Installs, maintains and evaluates network systems and communications. Troubleshoots the complex network issues involving various factors. Conducts network architecture design, feasibility and cost studies. Must have extensive knowledge of Internet, computer, routers, switches, firewall, etc. Typically requires a bachelor's degree of computer science, or engineering or its equivalent. Typically reports to a manager. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. Typically requires 4 to 7 years of related experience.
It is due to the difficulties involved with existing system networks and services, particularly in light of the acceptance of cloud setup and SaaS-based solutions, there are many challenges that network operations face.
In response to incidents, the NOC engineer should carefully track and document all defects and resolutions in detail. This helps in increasing the expert base of NOC and helps in maintenance of system’s health record. Often, the NOC has a ticketing system that the NOC Engineer is accountable for updating.