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£1million EIT Customer Experience Competition

The EIT is seeking opportunities to improve the experience of customers within the GB Rail network (across both passenger and freight operation) in areas of service culture, business process, journey planning, seamless journey experience and ergonomic design of facilities. £1million will be made available to fund promising projects.

The Enabling Innovation Team (EIT) is running a £1 million prize-bearing competition for those innovative ideas with the most significant impact for customers.

In addition to solutions from the existing rail supply chain, proposals are sought from non-rail sectors, including transferring best practice technologies, processes and business models from sectors who have successfully transformed their own customers’ experience.

The competition will launch on 13 May 2013 - together with details of proposal criteria and guidelines, and remain open for a period of 2 months. Proposals will then be judged, feedback provided and finalists invited to a final award presentation event (September 2013).

Follow the competition via:

Twitter: #futurerail

LinkedIn: EIT Rail Customer Experience Competition

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Date and time

Start Date :
13/05/13
End Date:
16/07/13
Duration :
09:00 – 12:00
Type :
Competition

Organiser details

Organiser :
Enabling Innovation Team

Address details

Venue :
contact EIT